Best IVR service Provider in India 2022 at Great Price

 Irrespective of your organization's size and the industry, there are some common challenges for businesses like Productivity Increment, Scalability, Distance working, Customer Data Privacy, Business continuity, cost-effective techniques, etc. These challenges can restrain the growth of the business.

1.   What is IVR?

Interactive Voice Response (IVR) is an automated system that allows callers to interact with automated phone systems using voice and Dual Tone Multiplicity Functions. IVR presents a list of options and asks callers to choose one option as per their needs. Once the caller dials the option IVR route the calls to the department as per their need.       



2.   Why do you need IVR?

1.      Can communicate anytime from anywhere

2.      No installation charges or maintenance cost

3.      On Demand scalability

4.      Enhance Customer Experience

5.      Get Business intelligence

3.   Customized Levels of IVR

Sr. No

Single level

Multi-level

1.

Single Level IVR has only one layer of menu option

Multi-Level IVR follows a nested structure that can extend up to “n” number of levels

2.

Used by small business who has limited numbers of departments provide a direct route to connect with their agents.

Used by large business organizations.

3.

No filtration of calls is done, calls are transferred directly to the concerned person.

Follows a precise approach to filtering and calls are distributed to the departments after filtration.

 

4.   How IVR be beneficial to your business?

(a) Multiplies Your Call Handling Capacity

By using IVR your receptionist can handle 4-5 calls at a single time and can manage the calls easily because there is no chance of calls getting missed or unanswered. Therefore, IVR reduces the burden of your receptionist, and they can perform other tasks simultaneously.

(b) Makes Calling Process Error-free

When a customer/caller dial the IVR number, their call is answered and routed automatically to the concerned department. All calls are properly managed at the backend and thus there are negligible chances of error in comparison to a human receptionist.

(c) Saves Time and Money

There are no installation charges and /or any other hidden charges involved in setting up the IVR system. It works as a virtual receptionist and you do need not to appoint a physical receptionist to handle the calls.

(d) Provides Customer Satisfaction

Your customers may feel unsatisfied when they have to wait in queue for a long time for connecting their call. After waiting for a long time, they might divert to another service provider. IVR provides the option of self-service in which customers are not required to wait in a queue. This process quickly resolves their queries and reduces the total call duration as well. Consequently, it builds the trust of your customers and boosts the quality of customer experience and satisfaction.

(e) Access Call Data for Analysis

IVR system in your organization helps you to keep a complete record of all inbound and outbound calls i.e. Call duration, received calls, missed calls, abandoned calls, rejected calls, dialed calls, etc. This record is used to understand the call flows, agent behavior, and customer trends.

(f) Provides 24*7 Customer Service

Your customer can connect by IVR at any time and can have access from anywhere. If due for any reason he is not connected then there is the option of “Leave a message” and through call forwarding, you can easily transfer the customer call to your personal phone number during non-working hours.

5.   Industries benefited from IVR

Every industry wants their customer satisfied and provides high-quality service. By offering an IVR platform, where their customer can find the best resolution to their queries.  The Industries which are using IVR are as:

Healthcare Industry

Education Industry

E-commerce,

Logistics,

IT Industry,

Insurance,

Real Estate etc.

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