Ivrguru

  Irrespective of your organization's size and the industry, there are some common challenges for businesses like Productivity Increment, Scalability, Distance working, Customer Data Privacy, Business continuity, cost-effective techniques, etc. These challenges can restrain the growth of the business. 1.    What is IVR? Interactive Voice Response (IVR) is an automated system that allows callers to interact with automated phone systems using voice and Dual Tone Multiplicity Functions. IVR presents a list of options and asks callers to choose one option as per their needs. Once the caller dials the option IVR route the calls to the department as per their need.        2.    Why do you need IVR? 1.       Can communicate anytime from anywhere 2.       No installation charges or maintenance cost 3.       On Demand scalability 4.       Enhance Customer Experience 5.       Get Business intelligence 3.    Customized Levels of IVR Sr. No Single leve