Why IVR Guru for IVR Services

 What is IVR?

Interactive Voice Response (IVR) is an automated phone system that interacts with the callers and assembles the information by giving them choices through a pre-recorded voice response system. If necessary, they can resolve their enquiry by speaking to the mapped agents in the IVR system.


Is your Business not growing?

Every business wants to grow their business but due to lack of time and tracking, it gets difficult to increase productivity/revenue. There are some common factors due to which businesses are not able to grow, whereas there are all commoditized (Office space, good staff, etc.) available.


Punctuality

Negligence

Non-Tracking

Low Productivity

No Records

Others

ivr service for small businesses


Solution - A quality IVR Service provider is the only solution for all problems related to IVR System. When you implement IVR Service in your business, all the problems will resolve automatically.


Check out how!

When a customer calls on your business number (IVR No.), a pre-recorded welcome tone plays like “Welcome to ABC Private Limited, press 1 for sales/marketing department, press 2 for the HR department, press 3 for accounts department” and so on. It makes a better brand image of your company in the caller’s mind.

Every incoming call on IVR is recorded in the IVR panel, which means your staff will talk to the customer without delay and efficiency. If the employee missed the call, then the record is saved in the IVR panel’s database. You can track every call in the IVR panel, and you can download the report as well.

There is a filter provided in the call record with which you can filter the data according to your requirement and download it for further process of reporting. Punctuality is built up automatically in the staff and there is no space for negligence. If the system runs in such a proper way, then productivity and revenue automatically increase.

There are many more features of an IVR System that make the system more effective and transparent.


IVR features list:

• You can make your mobile number/toll-free number a virtual number and map executives to it.

• You can add ‘n’ number of executives against a Virtual Number.

• No Call Drop.

• You can track your calls with a single click.

• You can set priority for answering calls according to you for the Sales Team.

• You can provide access to the employee so that they can see their self-call record.

• You can access your call tracking panel anywhere, anytime online.

• 100% voice recording of each answered call with play/download option.

• User-Friendly Control Panel.

• 2-way prompt message notification. After the call disconnects, both executive and client get the message showing the name and mobile number of the other.

• You can download reports into excel from the panel with a single click.

• Stick Agent Facility is also available.

• 100% data security.


It is also important to choose the best IVR Service provider to get the best experience and better productivity. IVR Guru has been a leading company in providing IVR Services. We have been increasing productivity and growth for different companies and we will do the same it comes to your company as well.


Comments

Post a Comment

Popular posts from this blog

IVR System for better leads management and better customer satisfaction

Image
 As we are heading forward, modern technologies are playing a major role these days in the success of different startups and businesses. Different technology has different purpose. It is important for every business to find out which technology can boost up their business. Moreover, every business should know how to make the best of that latest technology for their growth. One thing that is common among most of the companies in the market is lead generation. Leads are important for the growth and sustainable development of any company. It is more important to manage the leads in an effective and efficient way. But how can you do that in the first place? Well, IVR is something that you need to know about.  IVR is Interactive Voice Process that helps in calls and leads management for better productivity and growth. IVR System has been a part of a lot of companies for a long time now.  Many companies have identified the importance of IVR in their company and are fully utilizing the oppor
Read more

HOW IS IVR BENEFICIAL FOR E-COMMERCE

Image
While self-service is the key to helping customers find information quickly, IVR full form interactive voice response is an essential tool to make it come true. IVR uses speech recognition or tone technology to identify and direct callers to the most qualified agents, which generates greater efficiency in the clients' experience. Below, we present five key benefits of IVRs that make it a fundamental technology to create optimal self-service experiences.   Provide more enriching experiences through advanced functions IVR systems offer many enriching functions that enhance the self-service experience. For example, visual IVR tracking technology allows clients to access visual menus and communicate with agents quickly. The technology also allows customers to queue when necessary, while supporting text to speech in multiple languages, for both incoming and outgoing calls. Therefore, customers receive optimal experiences that adapt to their needs. Allow customers to save time
Read more

Virtual Number for Startups, a good way to make an impression

Image
Everyone wants to get own business now a days so startup are growing and everybody wants a good impression towards their customers as well as client and we have define you a great solution for this. Getting virtual numbers by startup business people is very common and popular right now and we provide that service with certain perfection. There are lots of people who option for this type of virtual number . Toll free number is a virtual numbers which are very popular now and the main benefit of this number is costless or the customers can call in this number without any cost and instead of that the person who owns it pays for that.  For small business startup the building of impression is an attractive way and for that you need to behave like a perfect corporate in that sector. People who want a good hold in their business choice this plan of picking up a virtual phone/mobile number for their business and it is very suitable if the companies about calling a number of people. There are
Read more